Need to Return a product?

To return a product at UCR Graphics.com, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at service@ucrgraphics.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: (903) 862-4086
Monday - Friday: 9 a.m. - 5 p.m. CT

By e-mail: service@ucrgraphics.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item description
- Nature of the problem

In general, UCR Graphics.com accepts returns on merchandise from select manufacturers within 30 days. However, UCR Graphics.com reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL REFUND or STORE CREDIT
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to UCR Graphics.com on returned items, and UCR Graphics.com will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA Ground or USPS COURIER TO THE ADDRESS BELOW: AND UCR Graphics.com WILL COVER THE SHIPPING CHARGE
  • UCR Graphics / RMA #
    4883 I-30 East
    Campbell,TX 75422

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at UCR Graphics.com discretion. Please be aware that specific manufacturers have more restrictive return policies.